After successfully automating two to three tasks during the pilot phase, many companies look to capitalize on the power of RPA by scaling the technology throughout the organization. Stand-up of a centralized Robotic Operations Center (ROC) is the best way to ensure your digital co-workers achieve long-term success once they are deployed to tackle your enterprise automation challenges.
The ROC is centrally staffed with experts in the field of RPA design, development and operations; and is supported by business and IT professionals. This approach ensures cohesive RPA design, development and infrastructure standards are created. Because the ROC has company-wide visibility, the team also looks at process automation initiatives from a global standpoint and can prioritizes process automation projects based on overarching business goals.
We at Alirrium position the ROC as the organization that sparks a passion for RPA throughout your entire workforce. A ROC with the right mindset and mission leverages the collective genius of your people because they are the ones that know your busines processes the best. By treating RPA as a business initiative, and not an IT initiative, your ROC democratizes RPA and empowers “citizen developers” to join the company’s RPA journey.
Success or failure of any initiative, technology-based or otherwise, hinges on company culture and change management principles. Backed by decades of experience leading our own companies with a culture-first strategy, we partner with you to ensure your workforce is ready to embrace their digital co-workers and the ROC. See our Human Accelerators page to learn more.
During the creation of your Robotic Operations Center (ROC) we guide you through a framework involving these six steps:
Initiatives of this scale require key executive and senior leader backing. We ensure you’ve talked to the right organizational leaders before implementing an ROC.
We guide you through the scope of the ROC to include:
• Functions covered (e.g., HR, Finance, Procurement, Sales, Customer Support)
• Number of business units involved
• Number of geographic locations involved
Based on the scope defined in #2 above, we assess and prioritize which processes are ripe for automation and overarching corporate goals.
We lock in your process for designing, building, testing and deploying your digital workforce. We also address delivery team staffing strategy models, ranging from a full in-house ROC team to a fully outsourced team.
We crunch the numbers with you during this step to ensure the ROC is affordable and will create the expected ROI
We review three common ROC operating models with you to determine which best meets your needs, keeping in mind the operating model may change as your ROC matures:
• Centralized ROC
• Decentralized ROC
• Hybrid ROC